DIRECT EMAIL
I respond to every message within 48 hours, usually sooner. If your question is specific and you’ve already started building, your email is at the top of my queue.
WHAT TO EXPECT
How I handle your message.
48h
Response window
Every message answered within 48 hours, typically much sooner.
1:1
Personal reply
No assistants, no auto-responders. Every reply is mine.
$0
Honest answers
No upsell pressure. If we’re not a fit, I’ll tell you directly.
HOW TO WRITE A USEFUL EMAIL
Three things, if you can include them.
01
Where you are in the process
Are you researching the market, evaluating properties, applying for licensing, or already operating? A one-line answer is enough.
02
Your target market
U.S. state, ASEAN country, or both? The advice changes significantly based on location.
03
The specific question
“What state should I pick?” is hard to answer. “Texas vs Arizona for memory care, $300K capital” is something I can actually help with.
HONEST EXPECTATIONS
What I will and won’t do via email.
✓ WHAT I WILL DO
- Answer specific questions about state selection
- Discuss property evaluation decisions
- Share operational frameworks from 17 years
- Talk through staffing and family relationship models
- Be honest about what I don’t know
✗ WHAT I WON’T DO
- Provide free comprehensive consulting
- Validate plans I can’t actually evaluate
- Recommend specific attorneys, vendors, or properties
- Promise outcomes I can’t guarantee
- Push you toward paid services unprompted
BEFORE YOU REACH OUT
Many questions are already answered.
The free starter kit and 33+ published articles on this site cover most foundational questions. Worth checking first — and your email can focus on what’s unique to your situation.
WHO YOU’RE EMAILING
A real operator. Not a sales team.
I’m Koujirou Nagata, founder of smallcarefacility.com. 17 years operating small-scale care facilities across Japan, Thailand, Vietnam, and Indonesia. $2.7M M&A exit in 2022. Currently operating an active facility. Based in Kobe, Japan.
READY?
Send that email.
→ contact@smallcarefacility.com
17 years operating · 3 facilities built · $2.7M M&A exit · Currently operating